Privacy Policy

Pandora X Limited (“We”) respects its users’ (“User”/“You”/”Customer”/”Your”) privacy and appreciate Your concern to protect Your privacy. This Privacy Policy has been adopted by us to inform you of how we handle the information that you share with us.

GDPR Statement:

The European Union (EU) General Data Protection Regulation (GDPR), enforceable as of May 25, 2018, imposes additional requirements upon companies to enhance the protection of personal data of EU residents. Pandora X has a dedicated team overseeing the GDPR readiness. Below we discuss our efforts and commitment to GDPR.

Pandora X Ltd Commitment to General Data Protection Regulation:

GDPR regulates the governance of personal data for European Union citizens with a prominence on Data security and Data privacy. The GDPR not only apply to companies that operate in the European Union (EU) but it will also impact companies operating outside of the EU, if they process any personal data of any of its customers in the EU.

Pandora X has established its Information security and Data privacy principles to protect the privacy and information rights of its Customers. We are strenuously committed to GDPR compliance.

Personal Data:

Personal data is the information relating to an individual who can be directly or indirectly identified from that data. Identification of personal data can be through reference to the information itself, or in conjunction with any other information in our possession or is likely to come into such possession. The processing of personal data in the EU is governed by the General Data Protection Regulation.

Privacy Notice:

The purpose of this Privacy Notice is to outline how we have established measures to protect your privacy rights.

Customer Data:

We may receive, store or process certain information including personal information on behalf of our customers. Under the EU-GDPR such information is controlled and owned by the Customers, referred to as Data Controllers with respect to such information.

This Customer Data may include information from devices or other systems that the Customer manages and monitors using our services or products. It could also include end user data related to an individual’s activities on Customer’s network and systems including but not limited to Email address, IP address, device information, CPU usage and any other data related to address a support or a service request. Under GDPR we are primarily a data processor for Customer Data.

Data collected:

We collect some information to conduct our regular business operations and administration that may include some personal information such as Company name, email address and contact details. We outline this below as:

Data collected from website users:

When you visit our website or seek to conduct business with us you may be prompted to provide certain personal information such as name, email address, mobile number, organisation name and geographic location etc. This information is used by us in the following ways:

  1. Help us connect with you or to establish communication at your request.

  2. Collect your Email address to subscribe to our newsletters.

  3. Register for webinars and online demonstrations

  4. Enquire about our products and services.

Generally, the personal information you provide to us are necessary to provide information you have requested, resolve a complaint or address a query.

Our servers automatically collect certain information when you visit our website. This information does not necessarily reveal your identity directly, but it may include information about the specific device used, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and the Internet Protocol (IP) address/MAC address/device identifier.

In some countries, including the European Economic Area, this information may be considered personal information under applicable General Data Protection Regulation. We do not use this information to identify you, and do not process this information actively. The collection is a by-product of using the website.

Data Collected through the use of our Products and Services:

Usage Data: Where our customers subscribe to our products and services we collect certain technical information obtained from software, systems hosting the services or products and device accessing these products and services which do not directly identify the end user herein referred to as Usage Data. We collect this information for business analytics to identify how our products and services are used by our Customers. The extent of this collection is configurable by our customers, but as an indication, our collection of technical information that constitutes personal data includes (but is not limited to):

We do not collect usage details about Customer’s end users, except as necessary for support or to provide the Services requested by Customers (in which case we are a data processor of such data). The information is only processed to provide the service requested by the Customer.

Other Data:


Our website uses "cookies", which are files in text format placed on Your (User's) computer, to help the website analyse how Users use the site. The cookie provides information about Your use of the website (including your IP address) for the purpose of evaluating and compiling reports on website activity and internet usage. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if You do this You may not be able to use the full functionality of this website.

Use of Personal Data:

Following is an overview of the core purpose for using the personal information collected by us.

Data collected from website users

For Customers in the European Union, our processing (i.e use) of your personal information is justified on the following legal basis:

The personal data we collect is used for the following purposes:

Data collected through the use of our products and services

For Customers in the European Union, our processing (use) of your personal information is justified on the following legal basis:

The personal data we collect is used for the following purpose:

Other data

For Customers in the European Union, our processing (i.e use) of your personal information is justified on the following legal basis:

The personal data we collect is used for the following purpose:

Disclosure of Personal Data to Service Providers:

We engage third parties to support the services we deliver to you. These third parties assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our products/Services or our websites.

We share your personal data with these third parties to render services for which they have been engaged by us to perform on our behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is reasonably necessary to prevent harm or loss, or it believes that the disclosure will further an investigation of suspected or actual illegal activities.

The third parties may include:

We do not share, sell, rent, or trade any of your personal information to third parties, other than as necessary to deliver the services we provide you or to administer our business.


The nature of our services is such that we share a responsibility with our Customers for the security of data.

We aim to safeguard and protect your personal data from unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss, and have adopted reasonable technical and organisational security measures to ensure that this is the case, in line with established commercial good practice.

It is nevertheless important that our Customers recognise their responsibility in maintaining effective security in the use of our services.

Retention of Personal Data:

We retain your personal data for as long as required to fulfil the purposes for which it was collected. A summary of our approach to retention is outlined below:

In some circumstances, we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.

In specific circumstances, we may also retain your personal data for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

Your Rights:

For Customers in the European Union, Your rights under the GDPR are outlined below. For Customers outside the European Union, You may have some or all of the following rights available to you in respect of your personal data, depending on the reason for processing this data:

Contact Details:

We recognise that you may have questions on how we process your data, or you may want to change either the data we hold or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw the consent. In this case you may write us at

You can request deletion of your personal information at any time and we will consider your request in accordance with applicable laws. Please contact us at
If you have questions in respect to this Privacy Notice, or would like to exercise your right please write to us at

Where you are a European Customer and you are unhappy towards your response to a query or you have a further complaint, the Information Commissioner’s Office can be contacted on .

Further Information:

This Privacy Policy applies to all the products/services offered by us. Each of our third-party service providers have their own privacy policies, You acknowledge that your visit to any third-party service provider website will solely be at your discretion and risk. We do not claim knowledge of or ownership of any content in any third-party websites nor do we endorse any third-party website.

Updates to this Policy:

This Privacy Policy may be updated from time to time to bring in new security measures (if required) or to comply with applicable laws and shall by updating this page accordingly. You should check this page periodically to ensure that you accept and are compliant with the amended Privacy Policy Your continued use of this website will constitute Your agreement to this Privacy Policy and any amendments thereto.

If at any time You have questions or concerns about the Privacy Policy, please feel free to email us at